Shipping Policy – Koffista

This Shipping Policy applies to all orders placed through the Koffista website, www.koffista.com.

Shipping Region: We proudly offer shipping Pan-India. We deliver to almost all states and cities across the country using our trusted logistics partners.

Cost: We offer Free Shipping on all orders across India, regardless of the order value or destination. There are no minimum order requirements to qualify for free shipping.

Our delivery process consists of two stages: Processing Time and Shipping Transit Time.

Stage	Estimated Time	Description
Order Processing Time	1-2 Business Days	This is the time required for our team to verify the order, prepare the coffee (e.g., fresh roast, grinding), pack it securely, and prepare it for dispatch.
Shipping Transit Time	3-7 Working Days	This is the estimated time taken by the courier partner to deliver the package once it has been dispatched from our warehouse. Delivery times may vary based on the destination (metro vs. non-metro areas) and courier service availability.
Total Delivery Time	4-7 Business Days	The estimated total time from order placement to delivery.

Note: Business days are Monday to Friday, excluding public holidays.

Tracking Details: Once your order has been dispatched, you will receive an email notification containing your tracking number and a link to the courier company’s website.
Tracking Updates: Tracking information usually becomes active within 24 hours of receiving the dispatch email.

Non-Delivery Areas: We do not deliver to P.O. Box addresses due to limitations imposed by our courier partners. A complete physical address is required for all deliveries.
Failed Delivery: If a shipment is returned to us due to the customer providing a wrong or incomplete address, the customer will be responsible for the cost of re-shipping the order.
Delays: While we strive to meet the estimated delivery timelines, occasional delays may occur due to unforeseen circumstances, extreme weather, public holidays, or issues with the logistics partner. We will keep you informed in such events.

For any questions related to your order shipment or tracking, please contact us at [email protected]